Return Policy

Return Policy:
Our top priority is to make sure you are happy with your purchase. If you are not happy, we will accept returns within 30 days of your order date.
To initiate a return, please email We will then reply to you with a Return Authorization Form. Please do not send back an item without first being sent the Return Authorization Form. We will not be able to process your return without it and we will need this form to be included with the return package as well.
  • Returned merchandise is required to be received in its original condition. If you are returning apparel, it must be unworn, unwashed with hang tags still attached.
  • Old Town Disney is not responsible for lost or damaged packages
  • Customer is responsible for all return shipping charges.
  • Once your return has been received please allow 2-7 business days for processing and 3-7 business days to receive your credit.
  • We'll process your credit as soon as we receive your returned merchandise in our warehouse. Depending on the bank’s policy it can take up to 10 business days to see the credit on your account. You will not be reimbursed for your original or return postage

We DO NOT accept returns on the following items:

Makeup, Candy, Consumable Products, Blind Bags/Mystery Items, Masks, Hair Accessories, Swimwear, Collectibles - If you are attempting to exchange or return a Collectible Figure, here are some things you need to know. The Figures are mass-produced. As a result, minor variations occur during the manufacturing process. These variations can include slight creases or scuff marks on the packaging. While we wish everyone could receive a pristine box, it isn’t always the case. A box flaw is not considered a true defect as long as the POP! Figure itself is unaffected. Similar parameters follow Precious Moments figurines, and other collectibles that might have manufacturing imperfections both on the item and/or box that do not equate to damage and are not adequate cause for returns.